Pengurusan Konflik & Resolusi

Pengurusan Konflik & Resolusi

Course Overview

Conflict is inevitable, especially in working environments. Though many people perceive conflict as negative, it can actually produce positive results on any organization’s development. The trick is to manage the conflict strategically and effectively.
Islam, as a way of life and not just a ritualistic religion, also offers guidelines and regulations on managing and avoiding conflict in the teaching. Thus, this course combines the studies from spiritual texts, al-Quran and al-Sunnah, with findings from modern psychological studies on managing conflict by creating realistic and effective modules to the audience.

Learning Outcomes

By the end of this course, participants will be able to:

• Change the way they perceive conflict in working environment
• Demonstrate strategic and effective conflict management

Course Outline

• Conflict and Tribulations in Al Quran
• Tip of The Iceberg and why people in conflict
• Human potentials how to deal with conflict
• 3rd Alternative in Conflict Management
• Jay Hall conflict model
• Adab Ikhtilaf in Islam
• Managing Anger
• Resolution – How to be A+ Habit

Target Particpants

Executives, managers, directors, board members and anyone in the management level.

Total Training Hours

18 Training Hours